Term of Services

1. Introduction

These Terms of Service govern the use of services, websites, communication channels, customer support, social media, and supporting systems provided by PT Arasys Inovasi Indonesia, hereinafter referred to as “Arasys”, “we”, “us”, “our”, or “the company”.

By using our services or contacting us through Instagram, Facebook, WhatsApp, email, website, live chat, or other official channels, users are deemed to have read, understood, and agreed to these Terms of Service.

If users do not agree to these Terms of Service, users may stop using the services and discontinue communication or transactions with us.

2. Definitions

In these Terms of Service:

1. “Services” means all products, services, technical support, customer support, systems, websites, applications, communication channels, and business activities provided by Arasys.

2. “User” means any individual, customer, prospective customer, partner, company representative, or other party who uses or communicates with our services.

3. “Official Channels” means websites, email, telephone numbers, WhatsApp, Instagram, Facebook, live chat, Chatwoot, or other communication media officially used by Arasys.

4. “User Content” means messages, documents, images, videos, data, information, or other materials submitted by users to us.

5. “Third Party” means service providers, platforms, vendors, partners, or systems outside the direct control of Arasys.

3. Scope of Services

Arasys may provide services including, but not limited to:

1. Information technology consultation, development, implementation, and support.

2. Procurement, installation, maintenance, and repair of devices or systems.

3. Network, application, website, digital system, automation, and integration services.

4. Customer support through Chatwoot, Instagram, Facebook Messenger, WhatsApp, email, website, and other official channels.

5. Quotations, orders, invoices, contracts, administration, and after-sales services.

The detailed scope of specific services may be further regulated in proposals, quotations, purchase orders, invoices, contracts, MoUs, SLAs, or separate cooperation documents.

4. Use of Communication Channels

Users may contact us through available official channels. We will make reasonable efforts to respond within a reasonable time, depending on operating hours, service priority, and team availability.

Users understand that:

1. Service response may depend on message volume, urgency level, request type, and operating hours.

2. Messages sent through Instagram, Facebook, WhatsApp, email, or live chat may be managed through customer support systems such as Chatwoot.

3. Conversation history may be stored for follow-up, communication evidence, audit, and service improvement purposes.

4. We may request additional information to verify requests, resolve issues, or continue service processes.

5. User Obligations

Users must:

1. Provide true, accurate, complete, and non-misleading information.

2. Use the services reasonably, lawfully, and in accordance with applicable regulations.

3. Not send content that is unlawful, fraudulent, defamatory, threatening, harassing, pornographic, hateful, spam, malware-related, or otherwise harmful.

4. Not attempt to access systems, accounts, data, servers, or services unlawfully.

5. Not misuse communication channels for spam, illegal promotion, fraud, or activities that harm others.

6. Maintain the confidentiality of sensitive data such as passwords, OTP codes, PINs, and account credentials.

7. Provide supporting evidence or documents when required for service verification.

6. Prohibited Use

Users are prohibited from using our services to:

1. Conduct actions that violate applicable laws or regulations.

2. Send or distribute malware, viruses, harmful scripts, or activities that disrupt systems.

3. Perform scraping, reverse engineering, hacking, brute force, or unauthorized access.

4. Misuse another person’s identity or provide false data.

5. Disrupt service operations, system security, or the comfort of other users.

6. Send content that violates intellectual property rights, privacy, or the rights of others.

7. Use the services for activities prohibited by Meta, Instagram, Facebook, WhatsApp, or related third-party platform policies.

We reserve the right to restrict, suspend, refuse, or terminate services if users violate these Terms of Service.

7. Services Through Instagram, Facebook, and Meta Platform

If users interact with us through Instagram, Facebook, or other Meta platforms, users are also subject to the applicable terms and policies of those platforms.

We use access to such platforms only to receive, read, manage, and respond to user messages through our official accounts. We are not responsible for disruptions, restrictions, API changes, account limitations, or policies imposed by Meta or other third-party platforms.

8. Integration with Third-Party Systems

In providing services, we may use or integrate with third-party systems, including but not limited to Chatwoot, Meta, Instagram, Facebook, WhatsApp, email providers, hosting providers, payment providers, cloud providers, and other technical vendors.

Users understand that third-party services may have their own terms, privacy policies, limitations, disruptions, downtime, feature changes, or restrictions beyond our control.

9. Quotations, Prices, and Transactions

Information regarding prices, products, services, and availability may change at any time unless agreed in writing in official documents such as proposals, invoices, purchase orders, contracts, or other cooperation documents.

Prices displayed or communicated through chat, websites, social media, or informal channels are preliminary information and may require further confirmation.

Payment obligations, taxes, additional costs, work scope, quotation validity period, warranties, and other terms shall follow the transaction documents agreed by the parties.

10. User Content

By sending messages, documents, images, videos, or other materials to us, users grant us permission to use such content to the extent necessary to answer questions, provide services, conduct verification, resolve issues, prepare quotations, perform transactions, or comply with legal obligations.

Users represent that the content submitted does not violate the rights of others and that users have the necessary rights or permission to share such content with us.

11. Intellectual Property Rights

All trademarks, logos, designs, texts, documents, systems, applications, source codes, concepts, proposals, presentation materials, and other materials created or owned by Arasys remain the property of Arasys or their rightful owners, unless otherwise agreed in writing.

Users are not permitted to copy, distribute, modify, sell, rent, or use Arasys materials without written permission.

12. Confidentiality

The parties must maintain the confidentiality of confidential information, including business data, technical data, customer data, quotation documents, system access, configurations, credentials, and other information reasonably considered confidential.

Confidentiality obligations do not apply to information that has become public without breach, has been lawfully obtained from another party, is required to be disclosed by law, or has been approved for disclosure in writing.

13. Security and System Access

If the services involve access to user systems, servers, applications, networks, accounts, or devices, users are responsible for providing lawful access and ensuring that such access has obtained the required internal approval.

We will use such access only for the agreed service purposes. Users are advised to change or revoke credentials after work is completed where necessary.

14. Service Availability

We make reasonable efforts to keep services available and functioning properly. However, we do not guarantee that services will always be uninterrupted, error-free, fully secure, or continuously available.

Disruptions may occur due to maintenance, technical issues, internet disruptions, server issues, third-party platform issues, force majeure, platform policy changes, or other factors beyond our control.

15. Limitation of Liability

To the extent permitted by law, Arasys shall not be liable for indirect losses, loss of profits, data loss, business interruption, reputational damage, third-party claims, or other consequential damages arising from service use, delays, disruptions, user errors, third-party services, or events beyond our control.

Our liability, if any and legally proven, is limited to the value of the service directly related to the disputed issue, unless otherwise required by law or applicable written agreement.

16. Suspension or Termination of Services

We may suspend, restrict, or terminate services if:

1. Users violate these Terms of Service.

2. Users use the services for illegal or harmful activities.

3. Abuse, spam, threats, or system disruption occurs.

4. Payment or administrative obligations have not been fulfilled, where applicable.

5. It is necessary for legal compliance, security, or protection of others’ rights.

6. Third-party platforms restrict, suspend, or revoke access to related services.

17. Privacy and Data Protection

Personal data processing in our services is subject to Arasys Privacy Policy, which forms an integral part of these Terms of Service.

By using our services, users also understand and agree that data may be processed for service purposes as described in the Privacy Policy.

18. Changes to These Terms of Service

We may update these Terms of Service from time to time to reflect changes in services, law, technology, or operational needs. Changes are effective from the update date or when published through our website/official channels.

Users are advised to review these Terms of Service periodically.

19. Governing Law and Dispute Resolution

These Terms of Service are governed by and interpreted in accordance with the laws of the Republic of Indonesia.

In the event of a dispute, the parties agree to first resolve it amicably and in good faith. If no resolution is reached, the dispute may be resolved through the competent dispute resolution forum in accordance with applicable Indonesian law.

20. Contact

For questions regarding these Terms of Service, users may contact:

PT Arasys Inovasi Indonesia
Email: info@arasys.co.id
Website: https://arasys.co.id

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